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Hornsby Toyota

42-54 Pacific Highway, Waitara, NSW 2077
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What Customer's Say About our Team


I had visited two Audi dealerships and one VW dealership before visiting Phil McCarroll. The service I received was outstanding in comparison to the total lack of interest and product knowledge that I experienced at the other dealerships. I felt welcome and that you wanted my business. I would recommend your dealership for friendliness, service and product knowledge.


Dear Phil,

Leo Santos recently sold me a Toyota Yaris, and I just wanted to tell you what a great job he did. When I first enquired about a Yaris, I was looking for a 2nd-hand, maybe a demo model, but definitely not a new car. Leo pulled out all the stops and here I am with a new 2010 Yaris, my first new car ever. Through Kyung, your contracts lady (so friendly!), I realised I could afford the car simply because I have a home mortgage and that was what made the purchase possible. Leo was so helpful and so positive, and his follow-up care was faultless. I was so impressed and wouldn't have the car without his efforts.

Best wishes Nicola

Dear Daniel, I just want to thank you for the very professional approach you took in regards to the sale of the Aurion Prodigy. I felt very comfortable during the whole sale process, didn't feel pressured or hurried. I must commend you on a good job.

I am sure you will look after my son, Adam, in the same way.

Best wishes Harry

Laurie (Service Manager), I am writing to thank personally for your help with the warranty service work you arranged and your service staff performed to correct the problem on my Prado. As i said at the time we first spoke that this vehicle is probably our last and was a large investment for us. We hope in a few years to do a lot of traveling with our caravan around Australia. It is comforting to know that the high standard of service and courtesy you gave personally to us is available to us when we have our care service with you. I would appreciate it if you could thank your service advisors and service technicians for their help. I appreciate how sometimes in your job it is not easy as my father was a service manager.

I respected my father greatly; I saw first hand him deal with the general public and learned that in a few cases it is not always easy. I see in you those personal qualities that made him a good person and admired by many. I am sure that those good qualities you have passed on to your children by word and the example and standards you set for yourself. Again I thank you for your help. I look forward to our continued contact. I wish you all the your family all the best for the future.

Kindest regards Ross  - P.S. I hope you have a good day

Hi Matthew, Just a short note to say how happy we've been with the prompt and efficient service given to us over the past week by Paul Jim in the purchase of our Yaris; We were especially impressed by the advice Paul gave us on the differences we could expect between our old Lexus and the smaller Yaris.

Best wishes Alan

G'day Phil Just a quick note of thanks for the deal I was given re the Toyota Camry purchased at Waitara through Asad Omar. Please pass on my personal thanks again to Asad as he went above and beyond what he had to do. Not only was he honest and upfront but he was very genuine which I appreciated immensely. My wife and I are really happy with our new family car.

Thanks again Brendan

A Message from Reception...Jan said that she had been coming to our service department for a few years now and she has always appreciated how well Matthew treats his customers. Jan also said that Matthew is always on the ball, polite and considerate and really appreciates the high quality of customer service that he provides.